Below is our Refund and Returns Policy that outlines how we handle refunds for our VR tours and experiences.
1. Digital Nature of Our Products
Since our products are digital and are accessed immediately upon purchase (via downloadable content or streaming), we cannot offer refunds or exchanges once the service or content has been delivered or accessed. By purchasing a VR tour, you acknowledge and agree that the content has been delivered digitally, and refunds are not applicable after access has been granted.
2. Exceptions – Refund Requests
We understand that certain circumstances may require a refund, and we strive to accommodate our users as much as possible. If you experience technical issues preventing you from accessing or using our VR tours, we ask you to reach out to our support team. In the following cases, a refund or alternative solution may be offered:
- Inability to access the VR experience due to a technical issue that cannot be resolved by our support team.
- Defective content or errors during the VR experience that affect the user’s ability to fully experience the tour.
- Non-delivery of the purchased content due to technical failure on our end.
If any of the above applies, please contact our customer service team within 7 days of purchase. We will investigate the issue and, if deemed appropriate, offer a full refund or an alternative solution (such as a different tour or technical support).
3. Requesting a Refund
To request a refund, please contact our support team at info@epicexpedi-tion.online with the following information:
- Order number
- Details of the issue or concern
- Screenshots or error messages (if applicable)
Once we receive your request, our team will respond within 3 business days to help resolve the issue or process your refund.
4. Non-refundable Items
The following items are not eligible for a refund:
- VR tours or experiences that have been accessed or partially used.
- Purchased content delivered immediately through downloadable files or streaming services.
- Gift cards or promotional codes.
5. Exchanges
Due to the nature of our virtual reality tours, we do not offer exchanges for different products or tours after the purchase has been completed. However, if you experience a technical problem that prevents you from fully enjoying your purchased tour, we will make every effort to offer technical support or an alternative solution.
6. Customer Support
Our customer support team is here to assist you. If you have any issues or need assistance with a refund request, please reach out to us at info@epicexpedi-tion.online.
Contact Us
For any further questions or concerns regarding our Refund and Returns Policy, don’t hesitate to get in touch with us. We’re here to ensure you have the best experience possible with our virtual reality tours!